With a 150 year history, London Underground has a proud 
tradition of projecting a professional and welcoming image 
to customers. The staff uniform has been an important 
element in this so that a redesign needed to respect the 
heritage whilst also being future facing. To ensure we had 
a design fit for purpose we undertook a detailed 
engagement process with staff to ensure garments 
reflected the requirements of wearers across all roles and 
genders. We invested in researching materials, ensuring 
the uniform was comfortable because of its cut and through 
the use of modern fabrics that wash easily, are a good 
weight and breathable. 
We arrived at a design that is not only practical and 
comfortable but also stylish, and brings to the fore the 
roundel that says “London’. There has been an 
overwhelmingly positive reaction to the new uniform from 
both staff and customers. 
Transport for London